Top 10 Questions to Ask Your Logistics Company in Chennai
When it comes to shipping goods—whether domestically or internationally—choosing the right logistic company in Chennai can significantly impact your business’s efficiency, costs, and customer satisfaction. With a wide range of providers available, asking the right questions before partnering with a logistics company is essential. In this guide, Easyway Logistics, a trusted and experienced logistics service provider in Chennai, answers the top 10 questions you should ask any logistics partner before making your decision.
What Types of Logistics Services Do You Offer?
Not every logistics company offers a full range of services. Some may only handle transportation, while others specialize in customs clearance or warehousing. Before choosing a partner, ask what services they provide.
At Easyway Logistics, clients benefit from end-to-end logistics solutions, including:
- Air freight
- Sea freight (FCL & LCL)
- Road transportation
- Customs clearance
- Warehousing and distribution
- Reverse logistics
- DG (Dangerous Goods) handling
Their ability to handle every aspect of the supply chain means businesses can rely on a single point of contact from pickup to final delivery.
Do You Handle the Type of Cargo I Deal With?
Different goods require different handling, documentation, and regulations. If your cargo is perishable, hazardous, oversized, or sensitive, the logistics provider must have prior experience managing it.
Easyway Logistics specializes in a wide range of cargo types, including:
- General cargo
- Perishables
- Hazardous and chemical goods
- Oversized machinery
- Retail and e-commerce packages
They tailor their services to meet the unique needs of each cargo category, ensuring safety and compliance at every stage.
Are You Certified and Compliant with Regulations?
Regulatory compliance is non-negotiable in logistics. Certifications are indicators of reliability, efficiency, and industry-standard practices.
Easyway Logistics is:
- AEO (Authorized Economic Operator) Certified
- IATA Accredited
- ISO 9001:2015 Certified
These certifications ensure faster customs processing, increased security, and high operational standards, which significantly benefit clients in reducing delays and avoiding compliance issues.
What Tracking and Visibility Systems Do You Provide?
Real-time shipment tracking is vital in today’s fast-moving business environment. Clients need transparency and updates throughout the logistics process.
Easyway Logistics provides:
- Real-time tracking tools
- Automated shipment alerts
- Dedicated support for shipment updates
This ensures businesses can monitor their goods in transit, predict delivery timelines, and manage inventory efficiently.
How Do You Handle Documentation and Customs Clearance?
Incorrect or delayed documentation is one of the top causes of customs delays. Ask your logistics provider about their expertise in customs handling.
Easyway Logistics has its own in-house CHA (Customs House Agent) team and holds a valid CHA license. They manage:
- Bill of Lading (BL) / Air Waybill (AWB)
- Commercial invoices
- HS code classification
- DGFT compliance
- Import/export clearance
Their deep knowledge of Indian customs procedures ensures faster clearance and fewer hold-ups.
What Are Your Transit Times and Delivery Commitments?
Understanding average transit times and delivery reliability helps you plan your operations better.
Located strategically in Chennai, Easyway Logistics is close to key ports and transport hubs, allowing for faster turnarounds. Their long-standing relationships with carriers and customs officials help ensure timely deliveries even under challenging circumstances.
They pride themselves on consistent on-time delivery, a fact echoed in many client testimonials.
Can You Provide Transparent Pricing?
Hidden costs can negatively affect your profit margins. Always ask for a detailed pricing structure upfront.
Easyway Logistics offers:
- Clear and itemized quotes
- No hidden fees or last-minute charges
- Flexible pricing models for high-volume shippers
Clients receive transparent invoices with a breakdown of all charges—freight, documentation, clearance, warehousing, and more.
Do You Offer Reverse Logistics Services?
With e-commerce and returns becoming the norm, reverse logistics is a growing requirement. Check if your logistics partner can help you manage product returns efficiently.
Easyway Logistics provides complete reverse logistics support, including:
- Pickup from customers
- Tracking and return to warehouses or vendors
- Integration with retail systems
This helps streamline returns, reduce costs, and improve customer experience for businesses in retail, FMCG, and B2B sectors.
What Insurance Options Do You Provide for Cargo?
Even with the best planning, unforeseen events like damage, loss, or accidents can occur. Always ensure your logistics partner offers insurance options.
Easyway Logistics helps clients:
- Choose the right type of cargo insurance
- File and manage claims efficiently
- Understand coverage and liability limits
This added layer of security protects your business from financial losses during transit.
Can You Share References or Client Success Stories?
Nothing speaks louder than proven success. Ask for testimonials, case studies, or client feedback.
Easyway Logistics has a long list of satisfied clients across various industries. Their success stories include:
- Delivering sensitive cargo within 72 hours
- Handling customs clearance for complex shipments
- Supporting startups with scalable logistics solutions
Positive reviews from clients highlight their responsive support team, smooth documentation process, and reliable delivery timelines.
✅ Conclusion
Partnering with the right logistics company in Chennai involves more than just comparing prices. You need a partner that offers comprehensive services, industry experience, regulatory compliance, and reliable delivery.
Easyway Logistics stands out as a top choice for businesses seeking:
- End-to-end supply chain solutions
- Real-time tracking and support
- Transparent pricing
- Regulatory expertise
- Proven client satisfaction
With over a decade of experience and certifications like AEO, IATA, and ISO, Easyway Logistics delivers quality and consistency every step of the way.
📞 Ready to Take Your Logistics to the Next Level?
Let Easyway Logistics be your trusted logistics partner in Chennai.
📍 Visit: https://easywaylogistics.net/
📞 Call: +91 9940092997 / +91 7358369997
📧 Email: info@easywaylogistics.net
